If tracking shows no movement for 7+ business days, email enroll@partnersdogs.com with your order number. We file a carrier claim and either reship at no charge or refund in full.

Once a package is with the carrier, transit times are estimates. Weather, holidays, and carrier backlogs can add days. If a delivery is 3+ days past the estimated window, contact us and we'll investigate immediately.

Yes, if the order hasn't shipped yet. Email enroll@partnersdogs.com with your order number and the corrected address within 4 hours of checkout. Once a label is generated, address changes require a carrier intercept fee.

Yes. We ship Monday through Friday year-round except major US holidays. During Black Friday through New Year we recommend ordering at least 7 business days before any deadline to account for carrier volume.

Not in a single checkout. Place a separate order for each shipping address. Free shipping over $75 applies per order, per address.

Yes. Enter the recipient's address as the shipping address and your address as the billing address. We never include pricing on packing slips for gift orders.

Email enroll@partnersdogs.com within 48 hours of delivery with your order number and a photo of the damage. We send a full refund plus a replacement at no charge, and we cover return shipping.