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Checkout questions
Is my payment information secure?
Yes. We use 256-bit SSL encryption and PCI-compliant payment processors (HubSpot Payments / Stripe). Your card details never touch our servers.
What is your return policy?
All sales are final. If your order arrives damaged or is lost in transit, we reship, replace, or refund in full. For major sizing or product issues, email support@partnersdogs.com and our team will review your case. Training programs and memberships follow program-specific terms detailed in your confirmation email.
How long does shipping take?
Standard ships in 3-5 business days. Express in 1-2 business days. Local pickup is available at our Scottsdale and Cave Creek facilities (free).
Do I need an account to check out?
No. Guest checkout is the default. You can optionally save your info after purchase to speed up next time.
Can I pay over time?
Yes. Choose Afterpay at checkout to split your order into 4 interest-free installments (orders $35-$2,000).