Shipping, Returns & Policies

Everything you need to know about how your order gets to you, how to make a return, and what happens if something goes wrong along the way.

Free shipping on orders over $75 · Orders under $75 ship at the flat rate shown at checkout

Shipping

How your order ships

Processing time

Orders placed before 12:00 PM (noon) MST ship the same business day. All other orders ship the next business day, Monday through Friday.

Delivery estimates

Once with the carrier, transit times are estimates. Weather, holidays, and carrier volume can add a day or two during peak periods.

Right-sized packaging

Orders ship in packaging matched to what you buy. Most items are durable training gear, so everything travels in protective, right-sized packaging.

Shipping & Returns FAQ

What is your return policy? +

All sales are final. Most items are training equipment selected and set up for your dog, so we do not accept change-of-mind returns. If an order arrives damaged or is lost in transit, we reship, replace, or refund in full. For major sizing or product issues, email support@partnersdogs.com and our team will review your case.

What happens if my package is lost in transit? +

If tracking shows no movement for 7+ business days, email support@partnersdogs.com with your order number. We file a carrier claim and either reship at no charge or refund in full.

What if my delivery is delayed? +

Once a package is with the carrier, transit times are estimates. Weather, holidays, and carrier backlogs can add days. If a delivery is 3+ days past the estimated window, contact us and we'll investigate immediately.

Can I change my shipping address after I order? +

Yes, if the order hasn't shipped yet. Email support@partnersdogs.com with your order number and the corrected address within 4 hours of checkout. Once a label is generated, address changes require a carrier intercept fee.

Do you ship during the holidays? +

Yes. We ship Monday through Friday year-round except major US holidays. During Black Friday through New Year we recommend ordering at least 7 business days before any deadline to account for carrier volume.

Can I ship to multiple addresses on one order? +

Not in a single checkout. Place a separate order for each shipping address. Free shipping over $75 applies per order, per address.

Can I ship a gift directly to the recipient? +

Yes. Enter the recipient's address as the shipping address and your address as the billing address. We never include pricing on packing slips for gift orders.

What if my item arrives damaged or defective? +

Email support@partnersdogs.com within 48 hours of delivery with your order number and a photo of the damage. We reship or replace it at no charge.

Returns & Refunds

All sales are final, with real protection

Most items in our shop are training equipment selected and set up for your dog, so we do not accept change-of-mind returns. If something goes wrong on the way to you, we make it right.

Damaged in transit

If your order arrives damaged, email a photo to support@partnersdogs.com within 48 hours of delivery. We reship or replace it at no charge.

Lost in transit

If tracking shows no movement for 7+ business days, we file the carrier claim and either reship your order or refund it in full.

Extenuating circumstances

A major sizing or product issue? Our support team reviews these case by case and can approve a refund or exchange when it is truly needed.

Once an item has been delivered and used, we cannot accept a return or issue a refund. Questions before you buy? Email support@partnersdogs.com and a real team member will help you choose.

Still need help?

Question about shipping or a return?

Email support@partnersdogs.com with your order number, we respond within 1 business day.

Contact Support