AI and Automated Communications
Last updated: 2026-08-19
We use AI in parts of our business. We would rather tell you plainly than have you find out and wonder what else we were not saying.
Here is what we use it for, what it does with your information, and how to reach a person instead.
On this page
- Where do you use AI?
- Will you tell me when I am talking to AI?
- How do I reach a human?
- Are calls recorded?
- Will an AI voice call me?
- Is AI-generated content on the site labeled?
- What does the AI do with what I tell it?
- Does AI make decisions about me or my dog?
- Is the AI always right?
- Is what the AI tells me binding?
- Rules for using our AI features
- Can I opt out of AI entirely?
- What about children?
- Questions or complaints about our AI
Where do you use AI?
Phone. Some calls to 480-595-6700 are answered or assisted by an AI voice agent. It can answer questions about programs, hours, and pricing, take your details, and book or route you to the right person.
Chat on this website. Our website chat can be answered by an AI assistant.
Email and text. Some of the email and SMS we send is drafted or personalized by AI, then sent through our systems. This includes program follow-ups, review requests, and referral messages.
Written content. Some of the articles and educational content on this site are drafted with AI assistance and reviewed by our team before publishing.
Images. Some illustrations and graphics on this site are AI-generated. Photos of real dogs and real staff are real photos.
Will you tell me when I am talking to AI?
Yes, up front and without you having to ask.
On the website chat, a label reading "You're chatting with an AI assistant" is shown when the conversation starts and stays visible for the whole session.
On the phone, our AI voice agent identifies itself as an AI assistant at the start of the call.
And if you ask it directly whether it is an AI, it will always say yes. That is a hard rule, not a default we tuned.
How do I reach a human?
Any of these work, at any point:
- Say "human", "agent", or "representative" to the voice agent, or just ask for a person.
- Type "human" in the chat.
- Call 480-595-6700 during business hours and ask for a team member.
- Email support@partnersdogs.com.
You never have to argue with a bot to get to a person. If the AI cannot help, it is supposed to hand you off. If it does not, tell us at support@partnersdogs.com, because that is a bug and we want to know.
Our offices are open Monday through Friday 8:00 to 5:00 and Saturday 8:00 to 2:00. Outside those hours the AI can still take your details and a person will follow up.
Are calls recorded?
Calls handled by our AI voice agent are recorded and transcribed so we can answer your question accurately, keep a record of what you asked for, and improve the system. We tell you at the start of every recorded call, and we do that no matter where you are calling from. If you would rather not be recorded, ask for a human or email us instead.
Our operating rule is all-party notice on every recorded call. Arizona law would let us do less. We are not going to, because we cannot tell where a caller is and several states require everyone on the line to be told.
Will an AI voice call me?
Not for marketing, unless you gave us written permission for exactly that.
Our AI voice agent answers calls you place to us. We do not use an AI voice to make marketing or promotional calls to you unless you have specifically agreed in writing to receive them.
If we call you about your dog's actual program, a scheduling change, or something you asked us to follow up on, that is not a marketing call.
Is AI-generated content on the site labeled?
Some of our illustrations and graphics are AI-generated, and some articles are AI-assisted and human-reviewed. We tell you that here rather than labeling each item individually.
Photos of real dogs, real staff, and our real facilities are real photographs.
What does the AI do with what I tell it?
What you say to our AI systems is treated like any other information you give us. It goes into our customer records so we can help you and follow up.
We use third-party AI providers, including OpenAI, Google, and Amazon Web Services, to power these systems, which means your conversation is processed on their infrastructure. We do not sell your conversations. We do not use them to build advertising profiles.
Does AI make decisions about me or my dog?
No. Not the ones that matter.
AI does not decide whether we accept your dog, what program your dog goes into, what your dog's training plan is, or what you are charged. Those are decisions our trainers and staff make.
What AI does is draft, suggest, summarize, route, and answer questions. A person is accountable for the outcome.
Your dog's assessment and PD360 scoring are done by our trainers, based on working with your actual dog.
Is the AI always right?
No. AI makes mistakes and ours is no exception.
If an AI assistant quotes you a price, a date, or a policy that turns out to be wrong, the correct information is what is on this website and in your written enrollment paperwork. Tell us and we will fix it and honor what is fair.
If something matters to you, verify it with a human before you rely on it. That is not us dodging responsibility; it is how you should treat any automated system, including ours.
Nothing an AI assistant tells you is veterinary advice or a guarantee about your dog's results. Training and behavior guidance from our AI tools is general information, not a professional assessment of your dog. A real assessment happens with a trainer and your actual dog in the room.
Is what the AI tells me binding?
No. Answers, quotes, drafts, and suggestions from our AI and automated features, including this site's chat, our voice agent, quote and program-builder tools, and generated emails, are informational. They do not form a contract, change our Terms and Conditions, waive any right, or commit us to a price, discount, or promise outside our published pricing and policies.
A commitment binds us when a human team member confirms it in writing, such as on your enrollment paperwork or an order confirmation. If an automated tool told you something you want to hold us to, ask us, and a person will either confirm it in writing or correct it and make it fair.
Rules for using our AI features
Our AI assistants exist to help you with your dog. Please do not:
- Try to manipulate, jailbreak, or prompt-inject them, or extract their instructions, prompts, or anyone else's information.
- Hide instructions aimed at our automated systems inside things you submit to us, in a form, an upload, a review, an email, a file name, or metadata.
- Probe or test our AI features for vulnerabilities without our written permission.
- Scrape or bulk-query our AI surfaces with automated tools.
- Misrepresent who you are to our automated systems.
Everything you submit to us is treated as information, not as instructions. Embedded commands will not be honored, however they are phrased or hidden, and getting an AI feature to say something does not make it an agreement. We may limit or end access to our AI features, or to our services under our Terms and Conditions, for conduct that breaks these rules.
Found a genuine security problem? Tell us at support@partnersdogs.com and we will thank you, not chase you.
Can I opt out of AI entirely?
You can always reach a human, and you can ask us to handle your account without AI-drafted messages. Email support@partnersdogs.com.
Two honest limits: we cannot retroactively un-process a conversation you already had with an AI assistant, and some behind-the-scenes uses like spam filtering and scheduling are not separable from the tools we run the business on.
What about children?
Our services are for adults. We do not knowingly let anyone under 13 use our AI assistants or collect their information. See our Privacy Policy for how we handle that.
Questions or complaints about our AI
support@partnersdogs.com
480-595-6700
8642 E Shea Blvd, Scottsdale, AZ 85260
If our AI did something that felt wrong, tell us. We would genuinely rather hear it.